FAQ
About
A: Our B2B clients are some of the most iconic, prestigious and iconic events & venues in the UK events calendar. It gives us great pleasure in being able to service these clients, enabling them to create unforgettable events & occasions.
A: Spaceworks HQ is centrally located in a 56,000 sq ft purpose built facility in the West Midlands. This strategically positioned, state-of-the-art distribution facility has easy access to the motorway networks, enabling us to provide a first-class service to our clients.
A: Our offices are open Monday to Friday (excluding Bank Holidays), 9am-5pm.
A: Yes, that’s correct. Spaceworks is now part of eventhireGroup – a group of award-winning companies operating across the whole UK live events sector.
A: Yes, we always welcome visits from clients, both established and new, to our HQ facility. Visits are by appointment only, and should be made in advance, at a mutually convenient time, with your dedicated account manager.
Products & Pricing
A: We have hundreds of top quality furniture hire items available for our clients, in both classic and contemporary designs, many of which are sure to suit your requirements.
A: We work with a custom pricing model, dependent upon your product and quantity requirements. We realise that every event is different, and so we’d encourage you to browse our product range online and make contact with us to discuss your specific needs in more detail. Simply browse and choose the products you like, along with the quantities, and submit a quote request via our website, or just give us a call. And, of course, you can also visit us in person!
A: We operate a simple 1-3 day, week or month rate model. If you need to hire furniture for longer than a month, please contact us to discuss your specific requirements.
A: Once the furniture is delivered to you and signed for, then it is your responsibility. If you break an item or damage an item – of a severity level which is not included via our slight damage waiver – then you will be charged the item replacement fee, which is outlined in the hire contract that you will receive prior to the commencement of the hire.
Ordering, Payments & Cancellations
A: The simple answer to this is ‘as soon as possible’. After all, it’s always easier to tweak and existing order nearer the time, than it is to leave everything until the last minute, especially at peak times of year. Order in advance to minimise the chance of disappointment. Simply request a quote online or give us a call.
A: Most of our clients have an existing 30-day trading terms account with us. If you would like to work on this basis, please contact us.
A: All orders are subject to our terms, which are available to view on our website, and we also send these to you by email in advance of your hire. Charges may be payable if you decide to cancel your event, so please read our terms carefully prior to your hire.
Logistics
A: Yes, we operate a delivery & collection service to and from your venue. This is usually an additional cost on top of the cost of the hire equipment. The price you will be charged for transport very much depends upon the location of your venue.
A: You will know about when and where to expect your delivery well in advance, as this is something your dedicated account manager will be working on with you as part of the planning and logistics scheduling. Once on site, we will deliver to a single drop off point, unless otherwise agreed in advance with your account manager.
A: Please report this to your dedicated account manager immediately. They will resolve the issue for you.
A: Your furniture needs to be returned in the same quantity and condition that you received it. It needs to be made available for collection at the same location where it was delivered, unless otherwise agreed in advance with your account manager.
A: You are liable for all breakages and losses during the hire period.
General
A: For large events, you will have a dedicated account manager who is there to help you every step of the way, from the initial planning process through to the project execution. We’re here to help!
A: Yes, this is a service that we can offer – please speak to your account manager about this.
A: Yes, these are available to view on our website.
A: We are continually evaluating and improving our sustainability activities in line with best-practice, including working with a number of different projects to offset the carbon emissions generated as a result of our operations. Our values are consistent with the eventhireGroup of which we are a part – for more information, visit www.eventhiregroupuk.com